In this guide
Read the reports behind the result
A stop summary is easier to trust when you understand its inputs. Check the first and last relevant location reports, their timestamps, and the platform’s rule for identifying a stop. Sparse reporting can leave a wider window around arrival and departure than the summary initially suggests.
Distinguish a visit from completed work
A tracked vehicle near a customer does not prove a job was completed, and a vehicle away from a site does not explain where every member of the crew was. Pair location history with dispatch notes, work orders, and the employee’s explanation. Use tracking to identify questions that need a closer look.
Handle overlapping locations
A large property, shared parking area, or two neighboring customers can make assignment to a single address unclear. Keep site boundaries and naming consistent. If a report falls between sites, retain the ambiguity rather than forcing it into the more convenient customer record.
Export context when you need a record
Where exports are available, retain the date range, time zone, asset identifier, and report cadence with the result. A screenshot without these details can be misunderstood later. Ask about retention and export options before you depend on historical reports for a recurring business process.
PUT IT TO WORK
Your planning checklist
- Check report timestamps.
- Confirm the platform’s stop definition.
- Compare with the work schedule.
- Keep uncertain arrival and departure times as ranges.
Planning archive: April 2024 topic. Written and first published September 26, 2026 as part of a retrospective collection, not published in April 2024. About the library.